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Case Study

This is a mobile app and website dedicated to assisting individuals with no income in accessing essential medical services completely free of charge. 

Designed with the aim of bridging the gap in healthcare accessibility, This provides a user-friendly platform that connects users with a network of healthcare providers and organizations willing to offer their services without financial constraints. 

By leveraging technology, This empowers those in need to find the medical care they require, ensuring that financial limitations do not stand in the way of their well-being.


Project Overview

The Goal

Develop an app and website that provide easy access to information on free medical services, including a user-friendly search feature, a directory of providers, and geolocation assistance, ensuring individuals with limited or no income can quickly find the care they need.

The Problem

Individuals with limited or no income often lack access to information regarding available cost-free medical services and where to find them.

My Responsibilities

Conducting interviews, paper and digital, Wireframing, low and high-fidelity prototyping, conducting usability studies, accounting for accessibility, and iterating on designs 

My Role

UX Designer - Design an app for MediBridge
from conception to delivery.

My Process

Daniel Montiel

User Experience Designer (UX/UI)

Crafting a user-centric app is an exhilarating journey that starts with understanding the app's purpose, audience, and goals. Through thorough user research, I create personas that guide the design process. Mapping user flows and crafting the information architecture sets the foundation, followed by sketches, wireframes, and interactive prototypes. Usability testing refines the design based on user feedback. High-fidelity design brings visual elements to life with a focus on responsiveness. Collaboration with developers ensures smooth implementation, followed by testing and iteration. The launch is a milestone, but ongoing post-launch evaluation, driven by user feedback, fuels continuous improvement, ensuring the app exceeds user expectations.



Robert has recently been diagnosed with hypertension and arthritis, which have limited his physical abilities and job prospects. Without health insurance or income, he’s been struggling to access the necessary medical care and medications to manage these conditions.

User Research

I conducted interviews and created an empathy map to understand the users I’m designing for and their needs, A primary user group identified through research was people with low or no income that are seeking medical attention.


Journey Map

Mapping Robert user journey revealed how helpful it would be for user to have access to 
a dedicated MediBridge App. 

Paper Wire Frames

Taking the time to draft iterations of each screen of the app on paper ensured that the elements that made it to digital wireframes would be well-suited to address user pain points.

For the home screen I prioritied a quick and easy portal to access medical services 

Digital Wire Frames

As the initial design phase continued, 
I made sure to base screen designs on feedback and findings from the user research. 

The design was intentionally kept simple to provide additional assistance to individuals who may not be highly proficient with technology.

Usability Study: Findings

I conducted two rounds of usability studies. Findings from the first study helped guide the design from wireframes to mockups. The second study used a high-fidelity prototype and revealed what aspects of the mockups needed refining. 



Hifi - Web Prototype

A web version of the app was developed to extend MediBridge’s reach. With the web version, there is no requirement to create a profile in order to access the main feature which is access to nearby medical assistance.


Accessibility Considerations

Prioritizing accessibility is vital to ensure inclusivity for users of all abilities. Incorporating features like text-to-speech and screen readers enhances usability for individuals with disabilities, aligning with ethical considerations and expanding the app's user base.


During the design process of the MediBridge App, I gained invaluable insights into the challenges faced by individuals with limited or no income when seeking medical assistance. Many of these individuals also had various disabilities, ranging from visual impairments to limited technological proficiency. It was crucial for me to be mindful of these factors and ensure that both the app and web interface were crafted with the utmost user-friendliness in mind.

Next Steps

Continuously enhancing the app involves conducting iterative rounds of usability studies to assess its performance and identifying new areas for improvement. This ongoing evaluation ensures that user experience remains at the forefront of development, allowing for the implementation of innovative enhancements that elevate the app's overall functionality and user satisfaction. - make this shorter

I eagerly anticipate the opportunity to collaborate with you.

Thanks for submitting!


United States

Brentwood, CA 94513





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